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Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security by requiring a verification code from your phone in addition to your password.

Why 2FA is Required​

CoralLedger Comply handles sensitive financial data including VAT returns, transaction records, and business information. 2FA is mandatory for all users to protect this data.

Setting Up 2FA​

First-Time Setup​

When you first log in, you'll be prompted to set up 2FA:

  1. Download an authenticator app on your phone
  2. Scan the QR code displayed on screen
  3. Enter the 6-digit verification code from your app
  4. Save your backup codes in a secure location

Supported Authenticator Apps​

  • Google Authenticator (Android / iOS)
  • Microsoft Authenticator (Android / iOS)
  • Authy (Android / iOS / Desktop)
  • 1Password (Android / iOS / Desktop)

Any TOTP-compatible authenticator app will work.

Logging In with 2FA​

  1. Enter your email and password as usual
  2. When prompted, open your authenticator app
  3. Enter the current 6-digit code
  4. Click Verify
tip

Codes refresh every 30 seconds. If your code is about to expire, wait for the next one.

Backup Codes​

During 2FA setup, you receive a set of one-time backup codes. These are for emergency access if you lose your phone.

Important:

  • Each backup code can only be used once
  • Store them securely (password manager, printed copy in a safe)
  • If you run out of backup codes, contact support

Managing 2FA​

Resetting 2FA​

If you need to switch authenticator apps:

  1. Go to Settings > Account
  2. Find the Security section
  3. Follow the prompts to reset and reconfigure 2FA

Lost Access​

If you've lost both your phone and backup codes:

  1. Contact support@coralledger.com
  2. You'll need to verify your identity
  3. An administrator can reset your 2FA

Next Steps​